The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels
Job Summary
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels.
The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures.
The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis.
Matching Summary
The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels.