Senior Customer Service Officer

UnitingCare

Parramatta, NSW, Australia
Not specified; salary pyckaging benefits available...
On-site (hybrid working available)
Proven customer service experience
2-3 years leadership supervisory experience
Strong communication skills
UnitingCare is seeking a Senior Customer Service Officer in Parramatta, NSW, who will blend hands-on customer support with team leadership, focusing on service excellence. The role involves managing customer inquiries while mentoring team members and fostering a collaborative environment

Job Summary

  • This dual-focused role combines 70% hands-on customer support with 30% team leadership and mentoring.
  • The position requires acting as a key escalation point while fostering a positive, inclusive team culture.
  • Employees gain access to salary packaging benefits and work within a values-driven organization committed to social justice.

Matching Summary

Match Score: 85

UnitingCare is seeking a Senior Customer Service Officer in Parramatta, NSW, who will blend hands-on customer support with team leadership, focusing on service excellence. The role involves managing customer inquiries while mentoring team members and fostering a collaborative environment.

Salary

Not specified; Salary packaging benefits available; Full-time salary arrangement

Skills & Requirements

Must-have

  • Proven customer service experience
  • 2-3 years leadership supervisory experience
  • Strong communication skills
  • High attention to detail
  • Problem-solving capability

Nice-to-have

  • Experience in call centre environment
  • Exposure to reporting and data insights
  • Passion for social impact
  • Supporting diverse communities

Key Requirements

  • Minimum 2-3 years leadership experience
  • Previous customer service experience in fast-paced environment
  • Satisfactory background checks including police check
  • Working with Children check required
  • Working with Vulnerable People check required

Work Rights

Not specified

Tailored Resume

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