Customer Support Reps - Ai Training - Jacksonville, Us
Prolificacademicltd
Remote, US
Up to $30 ph; flexible hours; pyid tasks requiring...
Remote
Years of high-volume customer support experience
Exceptional written english communication skills
Proficiency with zendesk salesforce intercom or freshdesk
Prolific Academic Ltd. is seeking Customer Support Representatives for AI training roles that involve evaluating AI-generated responses, simulating customer interactions, and refining knowledge bases. The position is remote, offering competitive pay rates and flexible hours for individuals with customer support experience and strong communication skills
Job Summary
Prolific is building the biggest pool of quality human data to train and evaluate cutting-edge AI models using real service expertise.
Researchers pay up to $30 per hour for tasks that require one hour of uninterrupted work to simulate customer interactions and refine knowledge bases.
Participants will review AI-generated support replies for accuracy, brand voice consistency, and helpfulness scores while ensuring professional service standards.
Matching Summary
Match Score: 85
Prolific Academic Ltd. is seeking Customer Support Representatives for AI training roles that involve evaluating AI-generated responses, simulating customer interactions, and refining knowledge bases. The position is remote, offering competitive pay rates and flexible hours for individuals with customer support experience and strong communication skills.
Salary
Up to $30 per hour; Flexible hours; Paid tasks requiring one hour of uninterrupted work
Skills & Requirements
Must-have
Years of high-volume customer support experience
Exceptional written English communication skills
Proficiency with Zendesk Salesforce Intercom or Freshdesk
Nice-to-have
Multilingual capabilities for translation evaluation
Experience in technical troubleshooting and de-escalation
Familiarity with Confluence Notion or Guru documentation tools
Key Requirements
Professional experience in customer support or client success roles
PayPal account required for receiving payments from clients