Product Support, Bridge

Bronze Sponsored Slot

New York, United States
On-site
5+ years customer-facing product support experience
Proficiency in sql for data analysis
Experience working with apis
The role involves owning complex technical user issues and coordinating with Engineering and Product teams to drive resolutions

Job Summary

  • The role involves owning complex technical user issues and coordinating with Engineering and Product teams to drive resolutions.
  • Candidates will use SQL and API knowledge to analyze data, inform decisions, and propose solutions that drive operational efficiency.
  • The team consists of individuals who have previously built financial infrastructure at leading companies like Coinbase, Stripe, and Square.

Matching Summary

The role involves owning complex technical user issues and coordinating with Engineering and Product teams to drive resolutions.

Skills & Requirements

Must-have

  • 5+ years customer-facing product support experience
  • Proficiency in SQL for data analysis
  • Experience working with APIs
  • Strong problem-solving skills for technical issues
  • Stakeholder management and project management experience

Nice-to-have

  • Passion for interpreting data to improve outcomes
  • Ability to explain technical concepts to non-technical stakeholders
  • Comfortable diagnosing highly technical user issues

Key Requirements

  • 5+ years of experience in product support
  • Proficiency in SQL
  • Experience with APIs
  • Project management experience

Work Rights

Not specified

Tailored Resume

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