Export Customer Service Officer/ Executive (Airfreight) - KV
PASONA SINGAPORE PTE. LTD.
Singapore, Singapore
Basic + aws + vb; not specified; not specified
5 years experience in airfreight industry
Diploma qualification required
Excel, word, powerpoint proficiency
The role involves direct contact with customers to provide outstanding friendly and reliable service while ensuring flight details are provided within one hour
Job Summary
The role involves direct contact with customers to provide outstanding friendly and reliable service while ensuring flight details are provided within one hour.
Candidates must monitor onboard status without fail and inform customers of any irregularities while liaising with internal departments like Ops and Warehouse.
The position requires applying correct export permits and customs processes timely while ensuring all monthly customer reports are submitted on schedule.
Matching Summary
Match Score: 85
The role involves direct contact with customers to provide outstanding friendly and reliable service while ensuring flight details are provided within one hour.
Salary
Basic + AWS + VB; Not specified; Not specified
Skills & Requirements
Must-have
5 years experience in airfreight industry
Diploma qualification required
Excel, Word, PowerPoint proficiency
Export document compliance knowledge
Customer communication within 3 rings
Nice-to-have
Strong inter-departmental collaboration skills
Ability to handle irregular shipment updates
Proactive awareness of airline regulatory changes
Key Requirements
Minimum Diploma
5 years experience in same industry
Knowledge of computer applications (Excel, Words, PowerPoint)