Own end-to-end management of executive-level merchant escalations, ensuring swift, balanced, and empathetic resolutions
Job Summary
Own end-to-end management of executive-level merchant escalations, ensuring swift, balanced, and empathetic resolutions.
Partner closely with cross-functional teams to develop competency in core workflows tools to effectively resolve critical merchant escalations.
Leverage a proactive approach to Merchant success by anticipating issues, strategizing on solutions, and recommending specific actions to your cross-functional partners and Mx to ensure defect-free experiences.
Matching Summary
Own end-to-end management of executive-level merchant escalations, ensuring swift, balanced, and empathetic resolutions.
Skills & Requirements
Must-have
Merchant escalation resolution
Cross-functional team partnership
Root cause problem solving
Merchant relationship building
Proactive merchant success strategies
Nice-to-have
Voice of merchant advocacy
Exceptional judgment in ambiguity
Reporting for senior leadership
Key Requirements
2 years of experience in account management, customer support, retail, or hospitality