Customer Success Lead - Enterprise Research Team

Wolters Kluwer

New York, NY, United States
Base: $68,900.00 - $118,050.00 usd; bonus/equity: ...
Onsite
Large-scale complex research leadership
Team management and delegation
Quality control and process mapping
The Customer Success Lead role offers growth potential, professional development, an engaging small team environment, and amazing benefits

Job Summary

  • The Customer Success Lead role offers growth potential, professional development, an engaging small team environment, and amazing benefits.
  • This role leads large-scale, complex research transactions for enterprise and law firm clients, establishes process maps, assists sales with pricing, and ensures project milestones are met through metrics tracking.
  • Wolters Kluwer provides comprehensive benefits including Medical, Dental, Vision, 401(k), Tuition Assistance, Paid Parental Leave, and fosters an inclusive company culture recognized for diversity.

Matching Summary

The Customer Success Lead role offers growth potential, professional development, an engaging small team environment, and amazing benefits.

Salary

Base: $68,900.00 - $118,050.00 USD; Bonus/Equity: Eligible for Bonus; Benefits: Medical, Dental, Vision, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance, Vacation, Paid Parental Leave

Skills & Requirements

Must-have

  • Large-scale complex research leadership
  • Team management and delegation
  • Quality control and process mapping
  • Client workflow adherence
  • Project milestone tracking
  • Pricing and scoping assistance
  • Hiring and training team members

Nice-to-have

  • Professional development opportunities
  • Supportive team environment
  • Technology solutions development
  • Cross-team collaboration
  • Customer feedback solicitation
  • Workflow and SOP creation
  • Diversity and inclusion focus

Key Requirements

  • Experience with Law Firm segment research
  • Ability to create workflows and SOPs
  • Team training and development skills
  • Quality control monitoring
  • KPI and output monitoring
  • Project escalation management
  • Not specified work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter