Pbx Agent, Full Time

Four Seasons Hotels & Resorts

Denver, Colorado, US
Base: $21.85 ph; bonus/equity: not specified; bene...
Answers phone and email inquiries efficiently
Routes calls to proper extensions using guest names
Handles guest complaints and special requests
The role involves answering and directing phone calls, messages, radio requests, and faxes in an efficient and professional manner to achieve maximum customer satisfaction

Job Summary

  • The role involves answering and directing phone calls, messages, radio requests, and faxes in an efficient and professional manner to achieve maximum customer satisfaction.
  • Employees are expected to handle all guest interactions with the highest level of hospitality, accommodating special requests and resolving complaints while complying with company policies.
  • Comprehensive benefits include medical, dental, and vision insurance, paid time off, a 401k matching program, and complimentary stays at Four Seasons worldwide.

Matching Summary

The role involves answering and directing phone calls, messages, radio requests, and faxes in an efficient and professional manner to achieve maximum customer satisfaction.

Salary

Base: $21.85 per hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, PTO, 401k match, free meals, uniform cleaning, discounted transit pass

Skills & Requirements

Must-have

  • Answers phone and email inquiries efficiently
  • Routes calls to proper extensions using guest names
  • Handles guest complaints and special requests
  • Monitors and responds to emergency situations
  • Delivers wake-up calls and facsimiles timely

Nice-to-have

  • Highest level of hospitality and professionalism
  • Work harmoniously with co-workers and supervisors
  • Assist in Bell Person or Front Desk areas
  • Commitment to luxury with genuine heart

Key Requirements

  • Compliance with Category One and Two Work Rules
  • Professional communication skills for guest interactions
  • Ability to work in an urban hotel environment

Work Rights

Not specified

Tailored Resume

Cover Letter