$90,000 - $110,000; not specified; competitive ben...
Fully remote
Technical support for data center accounts
Create and maintain technical service bulletins
Process warranty claims
Johnson Controls OpenBlue is seeking a Product Technical Support Engineer to provide technical assistance primarily to Data Center Accounts. This remote role emphasizes problem-solving, collaboration, and customer service, requiring a strong foundation in HVAC&R systems and technical support
Job Summary
Johnson Controls is hiring a Product Technical Support Engineer to provide technical support to the Field Sales & Service organization, as well as our Data Center Accounts.
This role involves creating and maintaining technical service bulletins, processing warranty claims, and driving product reliability through the Continuous Improvement Process.
The company offers a competitive salary, comprehensive benefits package available day one, and an encouraging and collaborative team environment.
Matching Summary
Match Score: 85
Johnson Controls OpenBlue is seeking a Product Technical Support Engineer to provide technical assistance primarily to Data Center Accounts. This remote role emphasizes problem-solving, collaboration, and customer service, requiring a strong foundation in HVAC&R systems and technical support.
Salary
$90,000 - $110,000; Not specified; Competitive benefits package
Skills & Requirements
Must-have
Technical support for Data Center Accounts
Create and maintain technical service bulletins
Process warranty claims
Drive product reliability through Continuous Improvement Process
Troubleshoot the refrigeration cycle
Nice-to-have
Adapt to major changes in work responsibilities
Create novel solutions with measurable value
Prioritize customer's perspective
Ensure others contribute to organization strategies
Key Requirements
Bachelor's degree in Engineering or related Technical/Scientific field and 4+ years experience
6+ years of technical experience with HVAC&R products (if no degree)