It Service Manager - Us Client (olivos/barracas)

PwC

Olivos, Argentina
Operation management experience
Ticketing systems experience
Agile methodologies familiarity
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services

Job Summary

  • At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services.
  • You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.
  • You are expected to anticipate the needs of your teams and clients, and to deliver quality.

Matching Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services.

Skills & Requirements

Must-have

  • operation management experience
  • ticketing systems experience
  • Agile methodologies familiarity

Nice-to-have

  • excellent communication skills
  • customer service orientation
  • ability to manage complex situations

Key Requirements

  • 4 or 5 years of experience
  • advanced English skills

Work Rights

Not specified

Tailored Resume

Cover Letter