German Speaking Support Specialist

LIGHTSPEED COMMERCE

Tbilisi, Georgia
On-site
German and english communication
Customer service experience
Troubleshooting skills
As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between

Job Summary

  • As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.
  • Working closely with various global teams at Lightspeed, you will investigate, troubleshoot, test and resolve issues that our hospitality customers may be facing during service.
  • Lightspeed equity scheme (we are all owners) and a Health & Wellness Credit - expense up to 1300GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health.

Matching Summary

As part of Lightspeed’s Support team, you will be the first point of contact for our customers who need assistance, helping with a wide variety of requests all the way from general education to hardware/software investigation and everything in between.

Skills & Requirements

Must-have

  • German and English communication
  • Customer service experience
  • Troubleshooting skills
  • SaaS product support

Nice-to-have

  • Hospitality industry knowledge
  • Experience with phone, email, chat
  • Passion for technology
  • iOS application support

Key Requirements

  • Excellent verbal and written communication skills in German & English
  • Basic experience using common online, mobile and desktop platforms (iOS, Android, OSX, Windows)

Work Rights

Not specified

Tailored Resume

Cover Letter