Quality Specialist - Retail

Miller Knoll

Multiple Locations
On-site
Analyze customer feedback
Drive quality corrective actions
Manage vendor compliance
Miller Knoll is seeking a Quality Specialist for their retail division to champion customer feedback and improve quality processes. The ideal candidate will have a solid background in quality assurance principles, strong communication skills, and experience in managing vendor relationships to drive process improvements

Job Summary

  • A Quality Specialist serves as a customer and quality champion for specific lines or areas of the retail business by analyzing customer feedback and connecting it to product and process opportunities in order to meet quality and business objectives.
  • This role is both vendor facing as well as Operational focused and supports and leads quality projects to ensure vendor compliance and overall performance to Miller Knoll Retails expectations.
  • This includes internal projects that focus on process improvements that drive value and overall cost savings to the bottom line.

Matching Summary

Match Score: 85

Miller Knoll is seeking a Quality Specialist for their retail division to champion customer feedback and improve quality processes. The ideal candidate will have a solid background in quality assurance principles, strong communication skills, and experience in managing vendor relationships to drive process improvements.

Skills & Requirements

Must-have

  • Analyze customer feedback
  • Drive quality corrective actions
  • Manage vendor compliance
  • Improve customer claim resolution
  • On-board vendors for quality
  • Utilize customer returns data
  • Enhance product knowledge

Nice-to-have

  • Customer champion
  • Design for the good of humankind
  • Redefining modern for the 21st century
  • Support causes that align with values

Key Requirements

  • 3 years of practical experience
  • Proven understanding of Quality Assurance principles
  • Assess process concepts for improvement
  • Root cause analysis and effective results
  • Communicate with production, engineering, and management
  • Demonstrated business sense
  • Manage multiple priorities and meet deadlines
  • Ownership of issues and positive resolution

Work Rights

Not specified

Tailored Resume

Cover Letter