Job 24162400

Marriott

Not specified
Process guest reservations and changes
Resolve guest calls and problems
Use sales techniques to maximize revenue
This job posting is for a position at Marriott, aimed at providing exceptional guest service while maximizing revenue through sales techniques. The ideal candidate will have at least two years of relevant experience and will embody Marriott's commitment to a diverse, inclusive culture

Job Summary

  • The role involves resolving guest calls, requests, and problems while using sales techniques to maximize revenue and maintain loyalty.
  • Employees are expected to process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • The position requires maintaining confidentiality of proprietary information and ensuring personal appearance is clean and professional.

Matching Summary

Match Score: 75

This job posting is for a position at Marriott, aimed at providing exceptional guest service while maximizing revenue through sales techniques. The ideal candidate will have at least two years of relevant experience and will embody Marriott's commitment to a diverse, inclusive culture.

Skills & Requirements

Must-have

  • Process guest reservations and changes
  • Resolve guest calls and problems
  • Use sales techniques to maximize revenue
  • Maintain professional appearance and uniform
  • Follow company policies and procedures

Nice-to-have

  • Anticipate and address guests' service needs
  • Develop positive working relationships with team
  • Assist in training and motivating employees
  • Promote brand image internally and externally

Key Requirements

  • High school diploma or G.E.D. equivalent
  • At least 2 years of related work experience
  • No supervisory experience required

Work Rights

Not specified

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