Mex Coach Mejora Continua

SANTANDER CONSUMER BANK S.p.A

Tlalnepantla de Baz, Mexico
On the job training program implementation
Employee turnover control within 45 days
Counseling management model application
The role ensures telephone operators and supervisors receive required theoretical and practical training through an on-the-job training program

Job Summary

  • The role ensures telephone operators and supervisors receive required theoretical and practical training through an on-the-job training program.
  • Responsibilities include controlling employee turnover during the first 45 days of employment.
  • The position involves generating performance reports, improvement plans, and mobility plans using a counseling management model to track indicator evolution.

Matching Summary

The role ensures telephone operators and supervisors receive required theoretical and practical training through an on-the-job training program.

Skills & Requirements

Must-have

  • On the job training program implementation
  • Employee turnover control within 45 days
  • Counseling management model application

Nice-to-have

  • Data-driven decision making skills
  • Operational indicator visibility experience
  • Performance improvement plan development

Key Requirements

  • Experience in operational training programs
  • Knowledge of counseling management models
  • Ability to analyze performance indicators

Work Rights

Not specified

Tailored Resume

Cover Letter