Analyst Sr Lead, Managed Service

Worldpay (FIS)

Sydney, Australia
Competitive salary + benefits; not specified; subs...
Hybrid
Service delivery experience in vendor side
In-depth knowledge of payment systems
Understanding of issuing & acquiring systems
You will serve as the primary customer liaison for FIS's Retail Payments clients, managing service issues and escalations

Job Summary

  • You will serve as the primary customer liaison for FIS's Retail Payments clients, managing service issues and escalations.
  • The role requires leading end-to-end service delivery processes while ensuring strict compliance with Service Level Agreements (SLAs).
  • Candidates must possess a hybrid work arrangement capability and be available for weekend on-call support as per the roster.

Matching Summary

You will serve as the primary customer liaison for FIS's Retail Payments clients, managing service issues and escalations.

Salary

Competitive Salary plus benefits; Not specified; Subsidised medical and personal insurances and ESPP included

Skills & Requirements

Must-have

  • Service delivery experience in vendor side
  • In-depth knowledge of payment systems
  • Understanding of Issuing & Acquiring systems
  • Ability to interpret system logs
  • Experience with financial software environments

Nice-to-have

  • Strong problem-solving in high-pressure situations
  • Excellent verbal and written communication skills
  • Dedication to delivering exceptional client experiences
  • Familiarity with compliance and security regulations
  • Ability to collaborate with cross-functional teams

Key Requirements

  • Proven experience in enterprise service delivery roles
  • Technical proficiency in payments technology and issuing/acquiring
  • Strong analytical skills for root cause analysis

Work Rights

Not specified

Tailored Resume

Cover Letter