Associate-contact Centre

AIA Group

Cyberjaya, Malaysia
Customer service support
Respond to basic enquiries
Capture and log interactions
This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations

Job Summary

  • This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations.
  • Ensure customers’ enquiries and requests are handled as per the stipulated performance standards and benchmarks.
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

Matching Summary

This role requires representatives to provide excellent customer service support to policy holders/financial service consultants via Contact Centre channels while also supporting other work rotations.

Skills & Requirements

Must-have

  • customer service support
  • respond to basic enquiries
  • capture and log interactions
  • follow up on pending cases
  • meet personal service targets
  • drive automation and optimization

Nice-to-have

  • healthier, longer, better lives
  • shaping the future
  • inspiring and supportive leaders
  • continuous improvement initiatives

Key Requirements

  • provide all requested information
  • ensure information is accurate and up-to-date

Work Rights

Not specified

Tailored Resume

Cover Letter