Technical Support Specialist

Intercom

Sydney, Australia
On-site
Ai tools fluency
Complex technical queries
Customer communication
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences

Job Summary

  • Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
  • As a Technical Support Specialist, you'll own complex technical queries around some of our most nuanced features, serve as a point of escalation for your colleagues for the most tricky investigations, consistently provide world class customer support, collaborate with our customers proactively to help them make the most of our platform and help drive improvements in product, processes, and peer development.
  • We are a well-treated bunch, with awesome benefits!

Matching Summary

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Skills & Requirements

Must-have

  • AI tools fluency
  • complex technical queries
  • customer communication
  • product knowledge
  • debugging complex issues
  • API and webhooks understanding

Nice-to-have

  • leveraging AI for support
  • solving customer puzzles
  • working smarter
  • continuous learning
  • ownership and accountability

Key Requirements

  • 3-4+ years of technical support experience
  • basic understanding of APIs
  • demonstrated success working with KPIs

Work Rights

Not specified

Tailored Resume

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