Airline It Support Analyst

Amadeus

Taguig, Philippines
Hybrid
2-3 years airline or gds help desk experience
Amadeus reservations fares pricing ticketing knowledge
Departure control system and global distribution system understanding
This role involves providing proactive monitoring and consulting services to preempt problems within Amadeus solutions before customers are aware

Job Summary

  • This role involves providing proactive monitoring and consulting services to preempt problems within Amadeus solutions before customers are aware.
  • The analyst is responsible for troubleshooting client environments using system and network tools like GoToAssist, PING, and TRACERT to resolve communication issues.
  • Candidates must have a Bachelor's Degree in Tourism or equivalent with 2-3 years of experience in an Airline or GDS Help Desk position.

Matching Summary

This role involves providing proactive monitoring and consulting services to preempt problems within Amadeus solutions before customers are aware.

Skills & Requirements

Must-have

  • 2-3 years Airline or GDS Help Desk experience
  • Amadeus Reservations Fares Pricing Ticketing knowledge
  • Departure Control System and Global Distribution System understanding
  • Altea solutions experience preferred
  • English verbal and written communication skills

Nice-to-have

  • Hybrid work setup availability
  • Knowledge of tourism business impact
  • Ability to explain technical issues non-technically
  • Proactive monitoring and consulting mindset

Key Requirements

  • Bachelor's Degree in Tourism or equivalent
  • 2-3 years experience in Airline or GDS Help Desk
  • Experience with Amadeus Reservations, Fares, Pricing, and Ticketing
  • Good understanding of Departure Control Systems
  • Amenable to work in BGC Taguig

Work Rights

Not specified

Tailored Resume

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