专业，大健康 7*24 客服

AIA Group

7*24 shift work (flexible hours required)
7*24 shift work
Medical insurance knowledge
Customer service communication
AIA Group is seeking a customer service professional for their 7*24 health service team, focusing on enhancing communication between the company and clients to improve service quality. The ideal candidate will have experience in healthcare, strong communication skills in both English and Mandarin, and be comfortable with flexible scheduling

Job Summary

  • At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
  • The role involves accurately answering questions about high-end medical insurance plans, claims, and policy issues while providing optimal solutions to improve call resolution rates.
  • Candidates must be able to work under a 7*24 shift system and collaborate closely with internal and external teams to ensure efficient customer problem solving and service quality.

Matching Summary

Match Score: 85

AIA Group is seeking a customer service professional for their 7*24 health service team, focusing on enhancing communication between the company and clients to improve service quality. The ideal candidate will have experience in healthcare, strong communication skills in both English and Mandarin, and be comfortable with flexible scheduling.

Skills & Requirements

Must-have

  • 7*24 shift work
  • medical insurance knowledge
  • customer service communication
  • claims and policy handling
  • office software proficiency
  • team collaboration

Nice-to-have

  • nursing background
  • PowerPoint skills
  • English and Mandarin fluency
  • process improvement feedback
  • proactive team support

Key Requirements

  • Associate degree or above
  • 2-3 years medical or claims experience
  • Fluent in English and Mandarin
  • Insurance experience preferred
  • Strong interpersonal communication skills

Work Rights

Not specified

Tailored Resume

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