Customer Success Manager

Copado

New Orleans, LA, United States
Base: competitive salary; bonus/equity: performanc...
On-site
Customer success management
Strategic customer partnership
Salesforce release management
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments

Job Summary

  • Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments.
  • As a Customer Success Manager, you will act as a strategic partner to customers, providing tailored advice to drive adoption, manage complex releases, and increase productivity.
  • Copado offers a comprehensive benefits package including competitive salary, performance-based bonuses, health insurance, 401(k), paid time off, and wellness perks.

Matching Summary

Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments.

Salary

Base: Competitive salary; Bonus/Equity: Performance-based bonuses; Benefits: Comprehensive health, dental, vision insurance, 401(k), PTO, wellness perks

Skills & Requirements

Must-have

  • Customer success management
  • Strategic customer partnership
  • Salesforce release management
  • Proactive communication and relationship building
  • Consultative customer advising
  • Complex release process management

Nice-to-have

  • High emotional intelligence
  • Creative problem-solving
  • Process optimization
  • Upselling and business review execution
  • Strong interpersonal communication

Key Requirements

  • Minimum 5 years customer success experience
  • Experience managing complex release processes
  • Strong accountability and follow-up skills
  • Consultative advising experience
  • Experience driving customer adoption and success

Work Rights

Not specified

Tailored Resume

Cover Letter