Service Delivery Manager - AWS

PCCW SOLUTIONS INSYS PTE. LTD.

D19 Serangoon Garden, Hougang, Sengkang, Punggol, 151 LORONG CHUAN NEW TECH PARK 556741
Sgd 7,000 - 10,000 / monthly pm
On-site
Itil certified
Microsoft cluster
Managed services
PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Manager with expertise in AWS and IT service management to oversee operations and ensure compliance with service delivery standards. The ideal candidate should have a strong background in managing multi-agency environments and possess excellent leadership skills

Job Summary

  • Key Responsibilities: Service Delivery & Operational Excellence Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications)
  • Ensure strict adherence to defined SLAs, OLAs, and KPIs, driving accountability and data-driven performance reviews
  • Maintain service continuity and incident response readiness, including after-hours escalation management

Matching Summary

Match Score: 85

PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Manager with expertise in AWS and IT service management to oversee operations and ensure compliance with service delivery standards. The ideal candidate should have a strong background in managing multi-agency environments and possess excellent leadership skills.

Salary

SGD 7,000 - 10,000 / Monthly

Skills & Requirements

Must-have

  • ITIL Certified
  • Microsoft Cluster
  • Managed Services
  • Operational Excellence
  • Implementation Of ITIL Procedures

Nice-to-have

  • Amazon AWS
  • AWS
  • Escalation Management
  • IT Service Management Tools
  • Computer Science
  • Managed Service
  • Performance Tuning
  • GCP
  • Automation
  • Environmentally Responsible

Key Requirements

  • Minimum 5 years experience

Work Rights

Tailored Resume

Cover Letter