Técnico De Soporte Bilingüe (presencial En Monterrey-temporal))
DXC Technology UK
Monterrey, Mexico
3 to 5 years technology industry experience
Windows os and ms office 365 proficiency
Hardware troubleshooting for laptops and printers
This role involves providing proactive field support to end users for resolving IT incidents related to software and hardware
Job Summary
This role involves providing proactive field support to end users for resolving IT incidents related to software and hardware.
The successful candidate will manage preventive and corrective maintenance for systems including laptops, printers, mobile devices, and network switches.
DXC Technology fosters a culture of learning, diversity, and inclusion while prioritizing in-person collaboration for team success.
Matching Summary
This role involves providing proactive field support to end users for resolving IT incidents related to software and hardware.
Skills & Requirements
Must-have
3 to 5 years technology industry experience
Windows OS and MS Office 365 proficiency
Hardware troubleshooting for laptops and printers
Active communication skills with end users
Ticket resolution and inventory management
Nice-to-have
Proactive problem prevention monitoring
Teamwork in inclusive culture environment
Experience with mobile devices and handhelds
Basic networking knowledge
Customer satisfaction focus
Key Requirements
Bachelor's degree in Information Technologies or Systems Engineering
Minimum 3 to 5 years of experience in the technology industry