Customer Service Advisor

Barclays

Guildford, United Kingdom
Base: £26,700; bonus/equity: not specified; benefi...
Customer service delivery
Collaboration with internal teams
Management of customer records
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day

Job Summary

  • Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.
  • You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction.
  • With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

Matching Summary

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day.

Salary

Base: £26,700; Bonus/Equity: Not specified; Benefits: Pension plan, private medical insurance, life insurance, income protection

Skills & Requirements

Must-have

  • Customer service delivery
  • Collaboration with internal teams
  • Management of customer records
  • Multi-channel communication
  • Escalation handling
  • Risk management and control

Nice-to-have

  • Leadership and team supervision
  • Customer relationship building
  • Participation in training and development
  • Adherence to Barclays Values and Mindset
  • Empathy and dedication

Key Requirements

  • Work 5 days per week including some weekends
  • Ability to communicate sensitive or difficult information
  • Deliver work in line with rules, regulations, and codes of conduct

Work Rights

Not specified

Tailored Resume

Cover Letter