Customer Banking Specialist - Fremantle (20 Hours/week)

Commonwealth Bank

Fremantle, Western Australia, Australia
Part-time onsite (monday – friday, 10am – 2pm)
Build personal connection with customers
Respond to transactional needs
Adhere to bank processes and procedures
The Commonwealth Bank is seeking a part-time Customer Banking Specialist for its Fremantle branch, focusing on delivering exceptional customer service and facilitating financial product applications. The role requires availability for predetermined hours from Monday to Friday and emphasizes collaboration, customer engagement, and adherence to bank protocols

Job Summary

  • Work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with.
  • Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
  • Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a part-time Customer Banking Specialist for its Fremantle branch, focusing on delivering exceptional customer service and facilitating financial product applications. The role requires availability for predetermined hours from Monday to Friday and emphasizes collaboration, customer engagement, and adherence to bank protocols.

Skills & Requirements

Must-have

  • Build personal connection with customers
  • Respond to transactional needs
  • Adhere to bank processes and procedures
  • Capture customer feedback and drive improvement
  • Act with integrity and customer focus

Nice-to-have

  • Passion for service excellence
  • Comfortable working independently
  • See the big picture for customers
  • Genuine passion for the customer

Key Requirements

  • Available to cover Monday – Friday 10am – 2pm

Work Rights

Not specified

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