R Systems Consulting Services Limited is seeking an EUC Engineer for their Singapore office, responsible for providing first-level technical support, managing user accounts, and troubleshooting hardware and software issues. The ideal candidate should have 1-3 years of IT support experience, strong knowledge of Windows OS and Microsoft 365, and excellent customer service skills
Job Summary
The role involves providing first-level technical support via phone, email, or ticketing systems to resolve end-user issues.
Candidates will be responsible for configuring and deploying desktops, laptops, and mobile devices while managing user access permissions.
The position requires adherence to ITIL best practices for handling service requests and incidents within an enterprise environment.
Matching Summary
Match Score: 85
R Systems Consulting Services Limited is seeking an EUC Engineer for their Singapore office, responsible for providing first-level technical support, managing user accounts, and troubleshooting hardware and software issues. The ideal candidate should have 1-3 years of IT support experience, strong knowledge of Windows OS and Microsoft 365, and excellent customer service skills.
Skills & Requirements
Must-have
1-3 years IT support experience
Windows OS and Microsoft 365 knowledge
Active Directory and Intune familiarity
Nice-to-have
VIP Support experience advantageous
Azure cloud platform familiarity
Strong customer service communication skills
Key Requirements
Minimum 1-3 years of IT support experience
Experience with Remedy or ServiceNow ticketing systems
Strong troubleshooting and diagnostic capabilities