Collections Analyst

Salesforce UK

1+ years customer service experience
Strong communication skills
Negotiation skills for payment plans
This role involves initiating proactive collection calls to assess account solvency and payment willingness

Job Summary

  • This role involves initiating proactive collection calls to assess account solvency and payment willingness.
  • Candidates will collaborate with Sales Operations to resolve billing disputes and ensure customer satisfaction.
  • The position offers opportunities for professional growth within a dynamic team focused on AI innovation.

Matching Summary

This role involves initiating proactive collection calls to assess account solvency and payment willingness.

Skills & Requirements

Must-have

  • 1+ years customer service experience
  • Strong communication skills
  • Negotiation skills for payment plans
  • Cross-functional collaboration ability

Nice-to-have

  • Process improvement mindset
  • Mentoring team members
  • Detail-oriented organizational skills

Key Requirements

  • Minimum of 1+ years in customer service or collections
  • Proficiency in relevant tools/software

Work Rights

Not specified

Tailored Resume

Cover Letter