It Support Engineer

Sonos, Inc.

Boston, MA, USA
Base: $67,000 to $83,400; bonus/equity: not specif...
Fully remote
Enterprise technical support experience
Windows mac os linux troubleshooting
Jira service management ticket management
This role provides frontline technical support for employees worldwide while fostering an inclusive community at the Sonos Boston office

Job Summary

  • This role provides frontline technical support for employees worldwide while fostering an inclusive community at the Sonos Boston office.
  • The position requires resolving hardware and software issues across Windows, Mac, and Linux devices with a focus on efficient solutions.
  • Employees receive comprehensive benefits including medical insurance, a 401(k) plan with immediate vesting, and up to 12 paid holidays per year.

Matching Summary

This role provides frontline technical support for employees worldwide while fostering an inclusive community at the Sonos Boston office.

Salary

Base: $67,000 to $83,400; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO included

Skills & Requirements

Must-have

  • Enterprise technical support experience
  • Windows Mac OS Linux troubleshooting
  • Jira Service Management ticket management
  • On-site presence in Boston office
  • TCP/IP and WiFi technology knowledge
  • Active Directory and Okta administration

Nice-to-have

  • Intune or JAMF familiarity
  • CompTIA or Apple certifications
  • Self-service documentation creation
  • AV/VC infrastructure maintenance skills
  • Willingness to work rotating weekends

Key Requirements

  • Proven enterprise technical support experience
  • Ability to work non-standard hours and weekends
  • Authorization to work in the United States
  • Must live within commuting distance of Boston
  • Strong problem-solving and communication skills

Work Rights

Must be authorized to work in the US now and in the future

Tailored Resume

Cover Letter