Senior Customer Success Manager

Kong Inc.

Singapore, Singapore
On-site
4+ years in technical customer-facing role
Excellent communication skills
Experience managing multiple projects
You will onboard new customers while identifying their needs and potential challenges

Job Summary

  • You will onboard new customers while identifying their needs and potential challenges.
  • The role involves driving the adoption of Kong product features through hands-on demonstrations.
  • Building meaningful relationships with customers is essential to emerge as their trusted advisor.

Matching Summary

You will onboard new customers while identifying their needs and potential challenges.

Skills & Requirements

Must-have

  • 4+ years in technical customer-facing role
  • Excellent communication skills
  • Experience managing multiple projects

Nice-to-have

  • Prior experience with API management platforms
  • Proficiency in Cantonese and Mandarin
  • Experience in technology startups

Key Requirements

  • Knowledge of developer concepts
  • Strong collaboration with cross-functional teams
  • Desire to tackle technical problems

Work Rights

Not specified

Tailored Resume

Cover Letter