Call Center Operator

Jones Lang Lasalle Ip Inc

Richmond, VA, US
32,000.00 – 40,000.00 usd py
**
Excellent customer service skills
Manage high call volumes
Process work orders through corrigo
** Jones Lang LaSalle (JLL) is seeking a Call Center Operator to serve as the primary contact for incoming calls related to facilities and engineering work orders. The role emphasizes excellent customer service, timely feedback, and efficient processing of requests in a remote work environment. **

Job Summary

  • This position serves as the primary point of contact for incoming calls from client facilities, facilitating all facilities and engineering department work orders.
  • You'll provide excellent customer service while ensuring customers receive timely feedback on work order resolutions.
  • JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Matching Summary

Match Score: 75

** Jones Lang LaSalle (JLL) is seeking a Call Center Operator to serve as the primary contact for incoming calls related to facilities and engineering work orders. The role emphasizes excellent customer service, timely feedback, and efficient processing of requests in a remote work environment. **

Salary

32,000.00 – 40,000.00 USD per year

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Manage high call volumes
  • Process work orders through Corrigo
  • Maintain strict confidentiality standards
  • Monitor telephone queue time data

Nice-to-have

  • Suggest process improvements
  • Familiarity with healthcare systems
  • Experience in service dispatch

Key Requirements

  • High School Diploma or GED
  • 1+ years of applicable working experience in a call center environment
  • Ability to smoothly operate Windows OS desktop computer
  • Competent knowledge and functioning using WebEx and Microsoft Office Suite tools
  • Proficiency with Corrigo work order management system
  • Experience with Genesys Cloud or similar call center software

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter