Product Support Specialist -ecommerce

Commonwealth Bank

Australia
Not specified; on-call allowance pyid; flexible wo...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
The Commonwealth Bank is seeking a Product Support Specialist for their eCommerce team, focusing on providing exceptional customer service and technical support related to payment solutions. The role is fully remote, with a flexible rotating roster, and requires a passion for customer care along with a strong understanding of eCommerce technologies

Job Summary

  • This role involves supporting business banking customers with innovative online acquiring payment solutions within the eCommerce Product Team.
  • The position requires a flexible rotating roster between 7am and 7pm Monday to Sunday, with preferred participation in an on-call roster.
  • Candidates must possess prior technical troubleshooting expertise, specifically strong knowledge in payment gateways and APIs.

Matching Summary

Match Score: 85

The Commonwealth Bank is seeking a Product Support Specialist for their eCommerce team, focusing on providing exceptional customer service and technical support related to payment solutions. The role is fully remote, with a flexible rotating roster, and requires a passion for customer care along with a strong understanding of eCommerce technologies.

Salary

Not specified; On-call allowance paid; Flexible work arrangements offered

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • Ability to work rotating roster evenings weekends

Nice-to-have

  • Passion for finding customer solutions
  • Excellent communication skills
  • Risk mindset and proactive identification
  • Flexibility to work from home

Key Requirements

  • 12 Month fixed term opportunity
  • Experience with high volume inquiries across multiple channels
  • Technical understanding of APIs and payment systems

Work Rights

Not specified

Tailored Resume

Cover Letter