Customer Service Ambassador #ESY

RECRUIT EXPRESS PTE LTD

Singapore
Manage servicing and breakdown hotlines
Address customer enquiries and book appointments
Coordinate vehicle changeovers and track progress
Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles

Job Summary

  • Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles.
  • Coordinate vehicle changeovers and maintain service turnaround times, ensuring accurate data entry in internal systems and proactive communication with customers.
  • Update fleet management systems with real time vehicle movements and identify operational gaps to support continuous improvement efforts.

Matching Summary

Match Score: 85

Manage servicing and breakdown hotlines, addressing enquiries, booking appointments, and arranging courtesy vehicles.

Skills & Requirements

Must-have

  • Manage servicing and breakdown hotlines
  • Address customer enquiries and book appointments
  • Coordinate vehicle changeovers and track progress
  • Accurate data entry and proactive communication
  • Facilitate courtesy vehicle allocation
  • Update fleet management systems
  • Professional conduct in interactions

Nice-to-have

  • Support continuous improvement efforts
  • Assist with projects and events
  • Interim support after hours

Key Requirements

  • Email resume to annasee@recruitexpress.com.sg

Work Rights

Not specified

Tailored Resume

Cover Letter