The VP, Front of House is accountable for delivering a world-class, end-to-end luxury guest experience at Sphere
Job Summary
The VP, Front of House is accountable for delivering a world-class, end-to-end luxury guest experience at Sphere.
This leader will set the strategy and operating rhythm for all FOH touchpoints from ingress/egress, in-venue guest services, guest relations call center, merchandise operations, and food and beverage operations.
Responsible for FOH budgets including Guest Services, Merchandise Operations, and F&B operations, overseeing P&L performance, forecasting, reporting, labor oversight, and cost control.
Matching Summary
The VP, Front of House is accountable for delivering a world-class, end-to-end luxury guest experience at Sphere.
Skills & Requirements
Must-have
luxury guest experience strategy
FOH operations leadership
F&B and merchandise oversight
guest flow program management
service recovery and escalation
budget and P&L management
Nice-to-have
innovative service models
culture of integrity and accountability
strategic initiative contribution
Key Requirements
10+ years progressive leadership experience
Luxury guest relations, merchandise, F&B, and venue operations
Proven experience leading large, cross-functional teams
Experience managing financial performance and budgets
Flexible schedule including weekends, nights, and holidays