Customer Success Manager - Platinum - Louisville, Ky

UPS

Seymour, IN, US
Customer relationship management
Issue management and escalation
Strategic customer engagement
The Platinum Customer Success Manager will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success

Job Summary

  • The Platinum Customer Success Manager will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.
  • This role is pivotal in driving customer loyalty and maximizing revenue from existing customers through proactive engagement and tailored success plans.
  • The position involves coordinating with sales, support teams, and operations to deliver supply chain solutions and resolve critical issues.

Matching Summary

The Platinum Customer Success Manager will oversee and nurture relationships with large customers, acting as a trusted advisor to drive value realization and long-term success.

Skills & Requirements

Must-have

  • Customer relationship management
  • Issue management and escalation
  • Strategic customer engagement
  • Cross-functional team collaboration
  • Customer satisfaction and retention
  • Upselling and account growth strategies

Nice-to-have

  • Strong negotiation skills
  • Business collaboration
  • Industry trend analysis
  • Proactive risk mitigation
  • Exceptional communication skills

Key Requirements

  • Experience managing large high-value accounts
  • Bachelor’s degree preferred
  • U.S. work authorization required

Work Rights

Must be U.S. Citizen, National, Permanent Resident, or authorized to work

Tailored Resume

Cover Letter