The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship
Job Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
The role involves managing site operations, client and stakeholder relationships, financial management, people management, and vendor management to deliver operational excellence.
JLL is committed to hiring talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Matching Summary
The Account Manager is accountable for developing and implementing an account business plan which will delight our clients and ensure a healthy long-term relationship.
Skills & Requirements
Must-have
Client relationship management
Facilities management expertise
Team leadership and coaching
KPI and financial performance management
Bilingual communication in English and Japanese
Vendor and contractor management
Nice-to-have
Customer service-oriented attitude
Proactive and positive mindset
Strong problem solving and strategic thinking
Ability to work in fast-paced environment
Excellent multi-tasking and organizational skills
Diversity and inclusion focus
Key Requirements
Minimum 10 years experience in Facilities Management or Hospitality
Minimum 5 years experience in people operations and client relationship management
Experience handling client matters with escalation ability