Capgemini Invent - Customer Ai Product Manager - Contact Center Ai

Capgemini

Houston, TX, US
Base: $121,400 - $237,360; bonus/equity: variable ...
On-site
Customer-facing ai initiatives
Contact center ai
Ai product and program management
At Capgemini Invent, our Data Driven Transformation (DDT) team makes AI work at scale by combining data science and engineering with business consulting

Job Summary

  • At Capgemini Invent, our Data Driven Transformation (DDT) team makes AI work at scale by combining data science and engineering with business consulting.
  • This role focuses on customer‑facing AI initiatives, primarily tied to contact center interactions, self‑service, and AI‑enabled customer experience.
  • The individual acts as a product and program manager, overseeing end‑to‑end AI delivery — from definition through UAT and value realization — in close collaboration with business and technical teams.

Matching Summary

At Capgemini Invent, our Data Driven Transformation (DDT) team makes AI work at scale by combining data science and engineering with business consulting.

Salary

Base: $121,400 - $237,360; Bonus/Equity: Variable incentives, bonuses, or commissions possible; Benefits: Comprehensive package including PTO, holidays, sick leave, medical, dental, vision, retirement savings, life and disability insurance, EAP

Skills & Requirements

Must-have

  • Customer-facing AI initiatives
  • Contact center AI
  • AI product and program management
  • End-to-end AI delivery
  • AI literacy and generative AI concepts
  • Responsible AI principles

Nice-to-have

  • Builder-advisor mindset
  • Curiosity and continuous learning

Key Requirements

  • AI product manager or program manager experience
  • Familiarity with contact center operations
  • Strong program management skills
  • Clear communicator

Work Rights

Not specified

Tailored Resume

Cover Letter