Head, Aftersales – Southern

Sime Darby Berhad

After sales team management
Profitability and productivity targets
Customer satisfaction (csi) compliance
The role is responsible for ensuring the branch meets all customer needs in accordance with after sales CSI targets

Job Summary

  • The role is responsible for ensuring the branch meets all customer needs in accordance with after sales CSI targets.
  • The incumbent must manage the after sales team to drive profitability, productivity, efficiency, and utilization.
  • The position requires strict adherence to principal requirement standards, statutory requirements, and company employment policies.

Matching Summary

Match Score: 75

The role is responsible for ensuring the branch meets all customer needs in accordance with after sales CSI targets.

Skills & Requirements

Must-have

  • After sales team management
  • Profitability and productivity targets
  • Customer satisfaction (CSI) compliance
  • Principal requirement standards adherence
  • Statutory and employment law compliance

Nice-to-have

  • Operational excellence experience
  • High performance standards delivery
  • Good corporate governance knowledge
  • Sustainable value creation mindset

Key Requirements

  • Management of after sales operations
  • Knowledge of automotive industry standards
  • Compliance with Malaysian employment legislation

Work Rights

Not specified

Tailored Resume

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