Warranty Program Manager

KION

Multiple Locations
Base: $82,875 to $121,550; bonus/equity: not speci...
Hybrid
End-to-end warranty process ownership
Cross-functional collaboration
Customer-focused warranty experience
Dematic is looking for a Warranty Program Manager to oversee and enhance their warranty processes, ensuring a customer-focused experience while driving efficiencies. The role requires collaboration across various departments and involves strategic and hands-on responsibilities, making it ideal for motivated professionals in a hybrid work environment

Job Summary

  • This role blends strategic ownership with hands-on execution, ensuring a consistent, customer-focused warranty experience while driving efficiency, cost optimization, and process improvements through data and cross-functional collaboration.
  • We offer hybrid work flexibility when not on a customer site.
  • Join Dematic and help deliver seamless warranty solutions that support our customers and our business.

Matching Summary

Match Score: 85

Dematic is looking for a Warranty Program Manager to oversee and enhance their warranty processes, ensuring a customer-focused experience while driving efficiencies. The role requires collaboration across various departments and involves strategic and hands-on responsibilities, making it ideal for motivated professionals in a hybrid work environment.

Salary

Base: $82,875 to $121,550; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • end-to-end warranty process ownership
  • cross-functional collaboration
  • customer-focused warranty experience
  • data-driven decision-making
  • warranty claims processing
  • cost optimization strategies
  • SAP working experience

Nice-to-have

  • Lean Six Sigma or Quality certification
  • direct customer contact experience
  • conflict resolution skills
  • influence enterprise-wide initiatives
  • continuous improvement methodologies
  • ability to travel up to 20%
  • hybrid work flexibility

Key Requirements

  • Bachelor’s degree in Business, Engineering, Quality Management or related field
  • 5+ years of experience in warranty management or quality
  • proven engineering experience preferred
  • Lean Six Sigma or Quality certification helpful
  • experience managing customer blocking issues
  • experience with warranty systems and claims processing
  • ability to travel up to 20%

Work Rights

Not specified

Tailored Resume

Cover Letter