Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements
Job Summary
Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements.
Assess hardship applications to determine appropriate and sustainable arrangements, discussing options with customers with empathy and clarity.
Discounted ING Health Insurance, an additional Rest Day to support your wellbeing, and an IMPACT day to volunteer on approved sustainability activity.
Matching Summary
Manage a dedicated portfolio of hardship accounts, ensuring each customer receives fair, timely and tailored support in line with ING policies and regulatory requirements.
Skills & Requirements
Must-have
Financial hardship case management
Assess hardship applications
Manage hardship accounts
Regulatory compliance obligations
Customer support options
Nice-to-have
Proactive and adaptable mindset
Continuous improvement focus
Empathy and clarity in communication
Willingness to learn
Key Requirements
Experience in financial hardship, collections, or case management
Understanding of NCCP obligations
Analytical skills for assessing financial situations