Av Technician Tier 2

EOS IT Solutions

New York, United States
Base: $73,000 - $76,000 usd; bonus/equity: not spe...
On-site
Video conferencing system support
Cisco tac case initiation
Hardware and software troubleshooting
The role serves as the primary on-site technician responsible for fixing 99% of video conferencing issues in client rooms

Job Summary

  • The role serves as the primary on-site technician responsible for fixing 99% of video conferencing issues in client rooms.
  • Technicians must maintain accurate tagging and data entry while performing break-fix tasks within target SLA response windows.
  • The position requires active monitoring of global VC endpoints and initiating vendor RMA processes for equipment repairs.

Matching Summary

The role serves as the primary on-site technician responsible for fixing 99% of video conferencing issues in client rooms.

Salary

Base: $73,000 - $76,000 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Video conferencing system support
  • Cisco TAC case initiation
  • Hardware and software troubleshooting
  • Root cause analysis for network issues
  • AV equipment installation standards

Nice-to-have

  • Creative problem-solving skills
  • Client culture adaptability
  • Cross-functional team collaboration
  • De-escalation of technical failures
  • Proactive service quality improvement

Key Requirements

  • Knowledge of Cisco, Crestron, Extron, Shure, Clearone hardware
  • Ability to lift large/heavy objects
  • Strong interpersonal and conflict resolution skills

Work Rights

Not specified

Tailored Resume

Cover Letter