Guest Services Manager

Thrifty Nickel of Abilene - American Classifieds

Abilene, Unknown, Unknown
Lead front-of-house operations
Ensure outstanding guest experience
Implement service standards and policies
The Guest Services Manager is responsible for leading all front-of-house operations and ensuring a seamless and outstanding guest experience at every event

Job Summary

  • The Guest Services Manager is responsible for leading all front-of-house operations and ensuring a seamless and outstanding guest experience at every event.
  • This role oversees a team of Ushers, security personnel, janitorial coordinators, and temporary labor staff.
  • Develop and deliver training programs for front-of-house staff, focusing on customer service and conflict resolution.

Matching Summary

The Guest Services Manager is responsible for leading all front-of-house operations and ensuring a seamless and outstanding guest experience at every event.

Skills & Requirements

Must-have

  • Lead front-of-house operations
  • Ensure outstanding guest experience
  • Implement service standards and policies
  • Manage and supervise staff
  • Develop training programs
  • Maintain leadership presence during events

Nice-to-have

  • Proactively address future needs
  • Continuously assess and improve operations
  • Team-building skills
  • Problem-solving abilities

Key Requirements

  • Previous managerial experience
  • Ability to work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter