The LMIM Engineer is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions
Job Summary
The LMIM Engineer is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions.
This role acts as the primary point of contact for major incidents, coordinating across technical teams, stakeholders, and vendors to restore normal service operations.
Candidates must have a proven track record in IT Service Management and strong knowledge of the ITIL framework.
Matching Summary
The LMIM Engineer is responsible for overseeing the entire incident management process to ensure timely resolution of IT service disruptions.
Skills & Requirements
Must-have
Incident management lifecycle leadership
ITIL framework and best practices knowledge
Root cause analysis facilitation
Major incident coordination and communication
SLA adherence and escalation procedures
Nice-to-have
Agile way of working understanding
Strong decision-making under pressure
Trend identification for long-term solutions
Collaboration with technical teams and vendors
Key Requirements
Bachelor's degree in Computer Science or related field
5 years experience in related field
Experience with ITSM tools like ServiceNow or Azure