Bilingual Associate Manager, Investment Claims

Manulife Financial Inc

Quebec, Canada
Base: $71,475.00 cad - $119,125.00 cad; bonus/equi...
Remote, with periodic on-site meetings and events
Bilingual (french & english) required
Leadership in claims or customer service
Oversee daily operations and team performance
Manulife Financial Inc is seeking a Bilingual Associate Manager for their Investment Claims team, responsible for leading a team of service specialists in a remote capacity. The role requires a strong background in claims, investments, or operational leadership, with a focus on delivering excellent customer service and fostering a supportive team environment

Job Summary

  • The Bilingual Associate Manager plays a key leadership role supporting the day-to-day operations of the Claims team, overseeing junior team members and ensuring service excellence.
  • Responsibilities include leading a team of service-focused specialists, managing daily work prioritization, and upholding business controls and quality standards.
  • Manulife offers opportunities for learning and growth, a flexible environment, and comprehensive benefits, aiming to empower employees in shaping their careers and the future.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Bilingual Associate Manager for their Investment Claims team, responsible for leading a team of service specialists in a remote capacity. The role requires a strong background in claims, investments, or operational leadership, with a focus on delivering excellent customer service and fostering a supportive team environment.

Salary

Base: $71,475.00 CAD - $119,125.00 CAD; Bonus/Equity: Incentive programs and incentive compensation tied to business and individual performance; Benefits: Health, dental, mental health, vision, disability, life insurance, retirement savings plans, paid time off

Skills & Requirements

Must-have

  • Bilingual (French & English) required
  • Leadership in claims or customer service
  • Oversee daily operations and team performance
  • Ensure service excellence and operational efficiency

Nice-to-have

  • Strong influencing and negotiation skills
  • Investigative and analytical abilities
  • Adaptability in a dynamic environment
  • Experience developing and mentoring staff

Key Requirements

  • 5+ years of leadership experience
  • Bilingual (French & English)
  • Experience in Claims, Investments, Operations, or Customer Service

Work Rights

Not specified

Tailored Resume

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