Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair
Job Summary
Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair.
Acts as primary interface with national consumer affairs and the technical hotline in relation to customer requests, Better Business Bureau (BBB) arbitration, and Lemon Law cases.
Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms.
Matching Summary
Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair.
Skills & Requirements
Must-have
Resolve complex vehicle repairs
Instruct dealer technicians
Investigate incidents and prepare reports
Analyze dealership service operations
Interface with consumer affairs and technical hotline
Nice-to-have
Build brand value
Drive innovation
Enhance customer satisfaction and retention
Identify and clone best practices
Influence actions of others
Key Requirements
Bachelor's degree or equivalent combination of education and experience
Four or more years of professional technical experience, automotive preferred
Two or more years of DTS/TECH LINE experience PREFERRED