Not specified; annual bonus available; private hea...
2d onsite
3+ years ux or service research experience
Experience with servicenow enterprise platforms
Qualitative and quantitative research methods
This role is responsible for generating deep, evidence-based insights into user needs across all digital and physical service experiences within Group Business Services
Job Summary
This role is responsible for generating deep, evidence-based insights into user needs across all digital and physical service experiences within Group Business Services.
The position requires conducting usability studies to validate ServiceNow portal designs, workflow navigation, forms, and chatbot experiences.
Rolls-Royce offers a hybrid work model with 2 days in the office and 3 days from home, along with private healthcare and an annual bonus.
Matching Summary
This role is responsible for generating deep, evidence-based insights into user needs across all digital and physical service experiences within Group Business Services.
Salary
Not specified; Annual bonus available; Private healthcare and group life insurance included
Skills & Requirements
Must-have
3+ years UX or service research experience
Experience with ServiceNow enterprise platforms
Qualitative and quantitative research methods
Usability testing and behavioral analysis skills
Agile environment collaboration experience
Nice-to-have
Familiarity with AI and virtual agent UX
Strong data storytelling and narrative skills
Experience in HR, Finance, or IT shared services
Knowledge of heatmapping and survey platforms
Key Requirements
Bachelor's or Master's degree in Psychology, HCI, or related field
Proven ability to design and run end-to-end research studies