Technical Support Specialist With German

Concentrix

Tbilisi, Georgia
Handling clients' technical requests
Hardware and software support
Focusing on customer expectations
The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers

Job Summary

  • The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers.
  • Responsibilities include handling client technical requests via phone and chat, providing hardware and software support, and ensuring customer satisfaction.
  • Concentrix offers competitive remuneration with performance-based bonuses, career development programs, and a culture that embraces diversity.

Matching Summary

The Welcome and Support Centre provides technical support and replacement parts logistic support for one of Concentrix’s major customers.

Skills & Requirements

Must-have

  • Handling Clients' Technical requests
  • Hardware and Software support
  • Focusing on customer expectations
  • Ensuring Service level Agreements (SLAs) are met

Nice-to-have

  • Collaborating with other team members
  • Dynamic success-driven team
  • Culture of belonging
  • Professional support and coaching

Key Requirements

  • Fluency in German
  • Working level of English
  • Basic Troubleshooting skills
  • Excellent communication skills
  • Ability to identify client needs
  • Ability to present complex information simply

Work Rights

Not specified

Tailored Resume

Cover Letter