Serve as the key link between our merchants and internal operational areas, ensuring an agile, reliable, and frictionless experience
Job Summary
Serve as the key link between our merchants and internal operational areas, ensuring an agile, reliable, and frictionless experience.
Coordinate the review and follow-up of pending items with internal operational areas until resolution and provide first-level operational support to current merchants.
Benefits include Major Medical Insurance, Life Insurance, Grocery Vouchers, Savings Fund, and a day off for your birthday.
Matching Summary
Serve as the key link between our merchants and internal operational areas, ensuring an agile, reliable, and frictionless experience.
Skills & Requirements
Must-have
Key account management
Operational issue resolution
Client relationship management
Payment processing platforms
Conciliation platform expertise
Nice-to-have
Merchant acquiring portfolio management
Proactive client communication
Process improvement identification
Cross-functional collaboration
Key Requirements
7 years experience in operational account management