Quality Evaluator With German

Concentrix

Katowice, Poland
Monitor customer contact methods
Evaluate calls, emails, and chats
Adherence to quality standards
Monitor and evaluate inbound/outbound calls and other customer contact methods for accuracy and adherence to quality standards

Job Summary

  • Monitor and evaluate inbound/outbound calls and other customer contact methods for accuracy and adherence to quality standards.
  • Participate in calibration sessions and quality task forces to ensure scoring consistency and program improvement.
  • Offers a comprehensive benefits package including private healthcare, life insurance, and access to e-learning platforms.

Matching Summary

Monitor and evaluate inbound/outbound calls and other customer contact methods for accuracy and adherence to quality standards.

Skills & Requirements

Must-have

  • Monitor customer contact methods
  • Evaluate calls, emails, and chats
  • Adherence to quality standards
  • German and English fluency (C1)
  • Microsoft Office proficiency

Nice-to-have

  • Detail-oriented
  • Ability to multi-task
  • Effective communication skills
  • Maintain program knowledge base

Key Requirements

  • 1+ year experience in similar role
  • Fluent German and English (C1)
  • Ability to work from office in Katowice

Work Rights

Not specified

Tailored Resume

Cover Letter