Customer Success Manager

Workday

Costa Rica, Costa Rica
Customer success platforms
Crm platforms
High-volume portfolio management
The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey

Job Summary

  • The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey.
  • This role primarily manages customer needs through reactive engagement and low-touch strategies, empowering customers to utilize Workday Community, digital capabilities, and AI resources.
  • The company culture is rooted in integrity, empathy, and shared enthusiasm, offering trust to take risks, tools to grow, and support for long-term development.

Matching Summary

The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey.

Skills & Requirements

Must-have

  • Customer Success platforms
  • CRM platforms
  • high-volume portfolio management
  • reactive engagement
  • low-touch strategies
  • one-to-many communication channels

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • curious minds
  • empathy and shared enthusiasm
  • functional domain expertise with Financials

Key Requirements

  • Minimum of 5 years in a customer-facing role
  • Minimum of 3 years in a customer-facing role
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter