Customer Service Officer

VERTIS DIGITAL PTE. LTD.

Singapore, Singapore
Patient communication with elderly users
Mandarin and local dialect proficiency
First-level technical support skills
The role involves serving as the primary point of contact for elderly users relying on a digital health platform

Job Summary

  • The role involves serving as the primary point of contact for elderly users relying on a digital health platform.
  • Candidates must be proficient in English and able to communicate comfortably in Mandarin and local Singapore dialects.
  • This is an on-site, part-time position ideal for retired healthcare professionals or those with eldercare experience.

Matching Summary

Match Score: 85

The role involves serving as the primary point of contact for elderly users relying on a digital health platform.

Skills & Requirements

Must-have

  • Patient communication with elderly users
  • Mandarin and local dialect proficiency
  • First-level technical support skills
  • Ticketing system usage experience
  • On-site part-time availability

Nice-to-have

  • Retired healthcare professional background
  • Empathy for vulnerable populations
  • Experience with eldercare platforms
  • Ability to conduct follow-up calls
  • Positive proactive mindset

Key Requirements

  • Singapore Citizen or Permanent Resident status
  • Certificate, Diploma, or Degree in Nursing, Healthcare, IT, Business, or Communications
  • Prior experience in nursing, allied health, or patient-facing roles

Work Rights

Must be Singapore Citizen or Permanent Resident

Tailored Resume

Cover Letter