Customer Success Manager - Energy+ India

Danaher

Mumbai, India
Serve as main point of contact
Address customer inquiries and problems
Navigate cross-functional relationships
Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure

Job Summary

  • Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure.
  • Develop strategies that improve client retention while also building and maintaining strong relationships with customers to enhance their overall experience.
  • Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology.

Matching Summary

Serve as the main point of contact for customers, addressing inquiries, solving problems, business challenges and steering issues to closure.

Skills & Requirements

Must-have

  • Serve as main point of contact
  • Address customer inquiries and problems
  • Navigate cross-functional relationships
  • Represent voice of the customer
  • Develop client retention strategies
  • Resolve customer issues promptly

Nice-to-have

  • Strong problem-solving abilities
  • Conflict-resolution abilities
  • Proficiency in CRM software
  • Experience in Oil & Gas Industry

Key Requirements

  • B.E/B.Tech (Mechanical or Chemical or related)
  • MBA (Marketing or equivalent) preferred
  • Minimum 12-14 yrs of experience
  • Proven background in customer facing role
  • Demonstrated voice of customer trend analysis
  • Ability to drive measurable results
  • Excellent Communication and Presentation Skills
  • Ability to travel 30-50% of time

Work Rights

Not specified

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